Privacy policy

Last updated: 2 March 2026

Soul Simple Scent is a Singapore-based business and we handle personal data in accordance with applicable data protection laws and regulations, including the Personal Data Protection Act (PDPA) of Singapore.

Soul Simple Scent (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit, use, or make a purchase from our website.

Our website is powered by Shopify, which enables us to provide our products and services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you interact with our website, make a purchase, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Business Name: Soul Simple Scent  
Website: www.soulsimplescent.com  
Contact Email: hello@soulsimplescent.com  
Location: Singapore

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Payment information including payment method details and transaction confirmations. Payment processing is handled securely by third-party payment providers and we do not store full payment card details.
  • Account information including login details if you choose to create an account, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve our services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or use our Services, we may use your personal information for the following purposes:

  • Provide, Improve, and Personalise the Services. We use your personal information to provide our products and services to you, including processing payments, fulfilling orders, arranging shipping, managing transactions, and maintaining your account (if applicable). We may also use your information to remember your preferences, process returns or exchanges, enable reviews, and improve your overall shopping experience.
  • Marketing and Communications. We may use your personal information to send you marketing, promotional, and service-related communications via email, text message, or other channels where permitted by law. You may opt out of marketing communications at any time using the unsubscribe link provided in our emails.
  • Security and Fraud Prevention. We use personal information to maintain a secure shopping experience, detect, investigate, and prevent fraudulent, illegal, or malicious activities, and protect our Services, customers, and business operations.
  • Customer Support and Communication. We use your personal information to respond to enquiries, provide customer support, and maintain our relationship with you.
  • Legal and Compliance Purposes. We may use your personal information to comply with applicable laws and regulations, respond to lawful requests from authorities, resolve disputes, and enforce our terms, policies, and legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, in accordance with this Privacy Policy. These circumstances may include:

  • Service Providers. With Shopify and other trusted service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analytics, customer support, cloud storage, and IT services.
  • Business and Marketing Partners. With marketing and advertising partners to provide relevant promotions or advertisements, where permitted by law. These partners will handle your information in accordance with their own privacy policies.
  • With Your Consent or Direction. When you request or consent to us sharing your information with third parties, such as for shipping, payment processing, or integrations with social media or other platforms.
  • Legal and Business Transfers. To comply with legal obligations, enforce our policies, respond to legal requests, or in connection with a business transaction such as a merger, acquisition, or restructuring.

Relationship with Shopify

Our website is hosted by Shopify, which collects and processes personal information necessary for the operation and improvement of the Services. Information you provide on our website may be transmitted to and processed by Shopify and its service providers, which may be located in countries outside Singapore, in order to provide secure hosting, payment processing, analytics, and other essential services.

To learn more about how Shopify processes personal information, please visit: https://privacy.shopify.com

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms that are not operated or controlled by us. We are not responsible for the privacy practices, security, or content of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information in accordance with applicable laws.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your personal information.

You may also opt out of receiving marketing communications at any time by using the unsubscribe link in our emails. Even if you opt out of marketing messages, we may still send you essential service-related communications, such as order confirmations and customer support responses.

You may exercise your rights by contacting us using the contact details provided below. We may need to verify your identity before processing certain requests, as required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the contact details below. Where applicable, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be processed or stored by our service providers, including Shopify, in countries outside Singapore where necessary to provide our Services. We will take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on our website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data rights, you may contact us at:

Email: hello@soulsimplescent.com  
Location: Singapore